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Customer Support – We're Here to Help!
At Initial Consumer Bd, customer satisfaction is our top priority. If you have questions, concerns, or need assistance, our dedicated support team is ready to help.
📞 Phone Support
Hotline: +880 1907-098 558
Available: Saturday – Thursday, 9:00 AM – 8:00 PM
(Closed on Fridays and public holidays)
💬 Live Chat
Chat with our support agents in real time.
Available on: [ Website Chat ]
Response Time: Within 2–5 minutes during business hours.
📧 Email Support
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General Inquiries: inquir@initialconsumerbd.com
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Order & Shipping Support: support@initialconsumerbd.com
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Returns & Refunds: refund@initialconsumerbd.com
We typically respond within 24 hours (excluding weekends).
📝 Submit a Request
Prefer to contact us online? Fill out our Support Request Form, and we’ll get back to you as soon as possible.
📦 Order Tracking
Track your order anytime using the Order Tracking Page. Just enter your Order ID and email address or phone number.
🧾 Helpful Resources
🏢 Visit Us (For Returns or Escalations)
Initial Consumer Bd Office
House #B2, Road #08,
Gulshan Badda Link Road, Dhaka, Bangladesh
Open: 10:00 AM – 5:00 PM (Sun – Thu)
Need help right now? Contact us through live chat or give us a call!