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Return & Refund Policy
Effective Date: [Insert Date]
At Initial Consumer Bd, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
✅ Eligibility for Returns
You may request a return or replacement if:
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You received a damaged, defective, or incorrect item
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The product is missing parts or accessories
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The product does not match the description on our website
To be eligible for a return:
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The item must be unused, in its original condition and packaging
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Return request must be made within 7 days of receiving the product
❌ Non-Returnable Items
We do not accept returns for:
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Personal hygiene products (e.g. razors, undergarments, etc.)
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Perishable items (e.g. food, flowers)
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Digital products or Offer / Discount products
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Items marked “Non-returnable” on the product page
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Gift cards, free gifts, or promotional items
🔁 Return Process
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Request a Return
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Go to My Orders > Select your item > Click Request Return
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Or contact us via email: returns@initialconsumerbd.com
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Return Approval
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Our team will review your request within 2 business days
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You’ll receive an approval email or call with return instructions
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Pickup or Drop-off
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We’ll arrange for pickup in eligible areas or ask you to drop off the item at our warehouse
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Quality Check
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Once we receive your item, it will go through a quality inspection
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💳 Refund Policy
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If your return is approved, your refund will be processed within 5–7 business days
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Refunds will be issued through the original payment method:
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bKash/Nagad: Refund sent to your wallet
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Cash on Delivery (COD): Refund sent via mobile banking
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Card Payments: Refund credited back to your card
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You’ll receive a confirmation message once the refund is complete
🔄 Replacement Option
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If you'd prefer a replacement instead of a refund, let us know in your return request.
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Replacements are subject to availability.
📝 Important Notes
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Shipping fees are non-refundable, unless the return is due to our error
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Repeated return abuse may result in account suspension
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Always keep your order number and original invoice for faster service
📞 Need Help?
Contact our Returns Department:
📧 Email: returns@initialconsumerbd.com
📞 Phone: +880 1907-098 558
💬 Live Chat: Available 9 AM – 8 PM (Saturday to Thursday)