- Initial Consumer bd.com

Frequently Asked Questions (FAQ)

Welcome to the Initial Consumer Bd FAQ page! Find answers to common questions about shopping, orders, payments, returns, and more.

🛒 Ordering & Shopping

Q: How do I place an order?
A: Simply browse our website, add products to your cart, and proceed to checkout. You’ll need to create an account or log in to complete your purchase.

Q: Can I place an order without creating an account?
A: No, an account is required so you can track your order, manage returns, and receive updates.

Q: How do I know if my order was successful?
A: Once you place an order, you’ll receive a confirmation email with order details and a tracking link.

🚚 Delivery & Shipping

Q: How long does delivery take?
A: Standard delivery within Dhaka takes 2–3 business days. For other regions, delivery may take 3–5 business days.

Q: Do you offer same-day delivery?
A: Currently, same-day delivery is available in selected Dhaka areas for specific products.

Q: What are the delivery charges?
A: Delivery fees vary based on your location and the size of your order. Charges are displayed at checkout.

💳 Payments

Q: What payment methods are accepted?
A: We accept Cash on Delivery (COD), bKash, Nagad, Rocket,Upay and all major debit cards.

Q: Is online payment safe?
A: Yes. We use secure payment gateways with SSL encryption to protect your data.

🔁 Returns & Refunds

Q: Can I return a product?
A: Yes. You can request a return within 7 days of delivery if the item is damaged, defective, or incorrect.

Q: How do I request a refund?
A: Visit your order history, select the item, and click “Request Return.” Refunds are processed within 5–7 business days after approval.

Q: Are all items eligible for return?
A: No. Some items like personal care products and perishables are non-returnable unless defective.

🧾 Account & Support

Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.

Q: How can I contact customer support?
ACall us at +8801623-022 500 or email us at support@initialconsumerbd.com. You can also use the Contact Us form.